Join The Petkey Family
& REUNITE PETS
WITH THEIR FAMILIES
Available Positions:
Weekend Lost Pet Recovery Specialist- Call Center
Job Summary
As a Call Center Representative, you will be responsible for handling incoming and outgoing calls to assist customers with inquiries, resolve issues, and provide exceptional service.
Responsibilities- Answer incoming calls professionally and provide information about products or services
- Make outbound calls to follow up on customer inquiries and assist pet parents in completing their pet's microchip registrations.
- Resolve customer complaints or concerns with patience and empathy
- Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments
- Identify and escalate priority issues to the appropriate team member
- Meet performance metrics such as call handling time, productivity, and quality standards
- Previous experience in a call center or customer service role is preferred
- Strong communication skills and the ability to actively listen to customers
- Proficiency in data entry and navigating computer systems efficiently
- Experience in conflict management and problem-solving
- Ability to speak Spanish is a plus
- Love of pets is a major plus!
- Part-time
- No more than 30 per week
- Day shift
- Weekends only
Petkey Customer Support Representative- Call Center
Job Summary
As a Customer Support Representative, you will be responsible for handling incoming and outgoing calls to assist customers with inquiries, resolve issues, and provide exceptional service.
Responsibilities- Answer incoming calls professionally and provide information about products or services
- Make outbound calls to follow up on customer inquiries and assist pet parents in completing their pet's microchip registrations.
- Resolve customer complaints or concerns with patience and empathy
- Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments
- Identify and escalate priority issues to the appropriate team member
- Meet performance metrics such as call handling time, productivity, and quality standards
- Previous experience in a call center or customer service role is preferred
- Strong communication skills and the ability to actively listen to customers
- Proficiency in data entry and navigating computer systems efficiently
- Experience in conflict management and problem-solving
- Ability to speak Spanish is a plus
- Love of pets is a major plus!
- Full-time
- Day shift M-F
Petkey Registration Sales Representative- Call Center
Job Summary
As a Registration Sales Representative, you will be responsible for handling incoming and outgoing calls to assist customers with choosing the best registration protection package for their pets.
Responsibilities- Answer incoming calls professionally and provide information about products or services
- Make outbound calls to follow up on customer inquiries and assist pet parents in completing their pet's microchip registrations.
- Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments
- Identify and escalate priority issues to the appropriate team member
- Meet performance metrics such as call handling time, productivity, and quality standards
- Previous experience in a call center or customer service role is preferred
- Strong communication skills and the ability to actively listen to customers
- Proficiency in data entry and navigating computer systems efficiently
- Ability to speak Spanish is a plus
- Full-time
- Day shift M-F